This is a Mandatory policy. We understand that sometimes customers have a change of heart and wish to cancel their order.
Due to our commitment to process and ship orders as quickly as possible, we can only cancel orders up to 1 HOUR after they’ve been placed anytime after, a cancellation cannot be promised at all and will be the responsibility of the customer.
To request an order cancellation, please email [email protected] as soon as possible.
If a order can be cancelled, all orders cancelled after 24 hours are subject to a $25 or 3% administration fee (whichever is greater) for expenses on our end from the transaction. Such as our Fraud Insurance and/or Transaction fees etc.
Note: This policy is not for people who need their orders cancelled because of the error on our behalf such as if shipping is delayed for a Extraordinary amount of time or something else similar.
Note: After orders are successfully canceled, a refund is issued immediately but it may take 3 - 5 business days for your bank or credit card company to release your funds.