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Bromic Return Policy

Bromic

  1. All merchandise that is returned must have an RGA number.

  2. Merchandise must not have been installed or altered in any way, including cutting or clipping wires.

  3. No returns will be accepted for any large quantity orders, custom products and special orders, or large project quotes.

  4. No credit will be issued for any shipping costs (including expedited shipping fees or shipping charges to Alaska or Hawaii).

  5. We will not be held responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.

  6. No returns will be allowed for clearance or closeout products, except for damaged or defective shipments.

  7. Returns made outside of this stated policy may be subject to shipping and restocking fees depending on the situation.

  8. No returns on bulb or part orders.

  • Heaters

    • Infratech controls are custom and are non-returnable.

    • Any powder coated unit is made to order and are non-returnable. Call to confirm.

  • Umbrellas

    • Most Galtech International Sunbrella fabrics are non-returnable. Only ‘Quick Ship’ fabrics can be returned.

    • All FIM umbrellas are non-returnable. Call to confirm.

    • Canopy Only orders cannot be returned

  • Custom shade sails are non-returnable

    • Most Galtech International Sunbrella fabrics are non-returnable. Only ‘Quick Ship’ fabrics can be returned.

    • All FIM umbrellas are non-returnable. Call to confirm.

    • Canopy Only orders cannot be returned

  • Grills must be new and in original packaging. Must not be altered in any way. Customer will always be responsible for return shipping and up to a 60% restocking fee may apply if item arrives damaged.

  • Our Free Returns Program is not offered on orders shipped via Freight Truck or orders shipped to Hawaii, Alaska, or Canada.

Brands that are not included in the Free Return Program will be subject to a restocking fee up to 50% of the original cost

 

We require an RGA# on ALL returns. The RGA # helps identify a package once it is returned. If you return a product without an RGA#, we cannot issue a credit as we will not be able to identify it to a specific order or request.

We recommend never to refuse a shipment. If something is returned to the warehouse that is not expected, it may not be allocated properly or tied back to your order.

 

If you refused your shipment, it can take 2-4 weeks to receive credit, if the warehouse finds the item, and it's not damaged. If the item is not located or it's received damaged, credit will be denied. A restocking fee of 25% may apply to any refused shipment

 

We highly recommend that you not file a charge back with your credit card company during the return process. Keep in mind that the returns process can take up to 14 business days to complete. If a charge-back is requested, the refund process will cease, and we will not be able to issue you a return refund until the charge-back process is completed, which can take up to 180 business days to be finalized.

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