Amantii, Remii, and Sierra Flame Return Policy
Please note that only goods accompanied by a return material authorization number can be processed. Returned goods which arrive at our premises without an authorized RMA number shall be refused or returned at the cost of the sender.
The following procedure is to be followed in order to ensure proper and undamaged returns processing. All goods to be returned must be reported in advance.
. All goods which have been registered and approved for return are assigned a return material authorization number that is communicated in advance to our receiving warehouse. • We will email you a copy of the RMA label with a unique number as well placement instructions. • This is to accompany the returned goods when you send it to us. One copy should be retained for your records. The returned material authorization (RMA) number must be included in any correspondence regarding the shipment. You will be given the shipping address upon approval.
IMPORTANT: Please observe all of the following provisions Products can only be accepted for return upon receipt of our written approval. Returns should, of course, be limited to those brought about in exceptional circumstances except if it is a damaged product.
As a rule, the following cannot be returned Products which are eligible for parts under our warranty
Products damaged in transit
Products that have had their original manufacturers
Products that have been out of their original manufacturers packaging